I dread cocktail parties and social networking events. Not because I donâ€™t like people (I do) or alcohol (in moderation, of course). What has made me anti-social is trying to explain what a Certified Performance Technologist is and how I possibly earn a living at such an esoteric line of work. I remember the time I told a middle-aged executive I had just met at a network mixer that I was in the field of human performance improvement. He paused, looked at me with a quizzical frown and replied, â€œSo, do you do sex therapy?â€
Well, no, actually thatâ€™s one human performance problem I donâ€™t treat, but thanks for sharing your performance need. Continue reading “So, What Do I Do For A Living?”
The â€œElevator Speechâ€ is a pretty common way to self-promote and market. Iâ€™d always heard that the term â€œelevator speechâ€ came out of GE when Jack Welsh was there as a way of making sure that a team had a succinct and compelling explanation for what they were about.
I mention the elevator speech because performance consultants have traditionally been challenged with finding clear, coherent ways to explain to co-workers and potential clients what it is that they do. An elevator speech is a 30 second explanation of who you are professionally and what you do.
A far better alternative in my opinion (at least when it comes to explaining performance consulting) is the audio-logo. I learned the audio-logo from Rebecca Birch. She told me she learned it from Lynn Kearney. Continue reading “Elevator Speech vs. Audio Logo”
I compete in dog agility with our rat terrier Ike. Â In fact, I do more than competeâ€”itâ€™s my favorite pastime. Â So itâ€™s only natural that Iâ€™d manage to see a lot of application of my profession (performance improvement) to my pastime (agility).
For those of you not familiar with agility, itâ€™s the worldâ€™s fastest growing canine sport. Â It involves the handler and dog working as a team to negotiate a course in a specific order while following specific obstacle requirements. Â So a team might have to cover twenty obstacles over 150 yards in 60 seconds without mistakes. Â The obstacles usually involve some tricks, the human is usually sprinting almost the entire run and the dog is typically going even faster. Â Itâ€™s an fun, healthy, addictive sport that builds the relationship you have with your dog and also provides your critter with a great job to focus on and train for. Â But you didnâ€™t check into this blog to read about dog agilityâ€”so hereâ€™s the connection I see to performance analysis. Continue reading “Dog Agility and Performance Insights”
Anyone who has studied systems thinking or looked at the science of complexity is familiar with the concept of leverage points. Â A leverage point within a system is a point where a little bit of action produces a disproportionately large amount of impact. Â For instance, if we have a fire in a room, it may take a lot of water to put the fire out. Â Or, if the room is airtight we can simply shut the door and the lack of oxygen can shut the fire down almost immediately. Â In this instance, the access to oxygen is a leverage point for the fire.
Donella Meadows has done some great work around leverage points for complex systems. Â Besides identifying the 12 types of leverage points, Meadows has also determined generally which ones provide more leverage. Continue reading “Leverage Points and Performance Work”
Itâ€™s been traditional within performance consulting to talk about cause analysis or even root cause analysis. Â This implies a mentality that we can get to the cause or primary factor responsible for the performance gap. Â This also seems to imply a linear â€œstart-stopâ€ relationship of sorts.
Klaus Wittkuhn has written about this issue. Â His point is that a systems approach (and a good performance analysis requires a systems approach) would reject the idea of a linear scheme with a clean start and end. Â If weâ€™re truly taking a systems perspective to performance, than we have to honestly admit that issues are circular. Â That means that the concept of â€œa causeâ€ is probably flawed. Continue reading “Cause Analysis and Systems Thinking”
At the recent (2009) ASTD International Conference, I had some great conversations with a performance consultant in South Africa–Bill Sewell. Â Bill was busy trying to tap into US Government contacts to find out our experience with performance consulting. Â With South Africaâ€™s transition to a new President (Jacob Zuma) and an effort to be more results-focused, he was looking at what lessons we may have learned in that arena. Â Bill wanted to know what US Govt. organizations were doing with performance consulting.
And that question made me stop and think. Â The track record of performance improvement within government, at least on a broad-based level, isnâ€™t that impressive within the US. Â Of course, the US Coast Guard, due to their initial involvement with Joe Harless and then Paul Elliott, has probably been doing performance across the entire organization longer than any other governmental entity in the US. Â But the Navy dismantled their Human Performance Center (that was starting to do some great work by the way). Continue reading “Performance Consulting in Government”
It’s always fun to attend conferences. Â At the 2009 ASTD International Conference, one of the things the staff did was allow attendees to pose on their own T+D cover. Â Okay, it may be a conference promotional tool but it’s nice to see a performance consultant on the cover of a trade magazine!
Joe Willmore,Â President
Those of you who have talked with me a lot or have read some of my work (especially No Magic Bullet) know how highly I think of Geary Rummler. Â The performance world lost a true friend and original pathfinder when he passed away in 2008.
I was fortunate to get a number of unique opportunities to collaborate with Geary. Â He and I both served on ASTDâ€™s Board of Directors at the same timeâ€”we had some great discussions. Â He took all of the kidding from some of us about his last book (Really Serious Guide to Performance Consulting) in good spirit. Continue reading “Learning from Geary Rummler”
Iâ€™ve had a couple of opportunities to look at where performance improvement is headed and how I think it may play out in the future (see T+D, August 2004, â€œThe Future of Performanceâ€). Â I know there are a lot of HPI/HPT thought leaders who argue that Â the future is bright for those in the performance fieldâ€”that this is a growth industry. Â I donâ€™t think itâ€™s that simple.
It is absolutely true that in a more competitive world (and the more global we are, the more competitive things become) and one where outcomes and results matter more, the performance consulting field has more opportunities to show value and impress. Â That said, there is also increasing pressure to do something â€œyesterdayâ€. Â Quite simply, time pressure for action grows and there is less tolerance for someone saying â€œit will take us two years to fix thisâ€ or â€œIâ€™ll get on it next month.â€ Continue reading “I Feel the Need – the Need for Speed!”
Some recent client work with the intelligence community took me out to Honolulu. Â Despite being busy with client demands, I had an opportunity to take a US Navy tour of Pearl Harbor.
Seeing the sites and revisiting the lessons from Pearl Harbor attack are a sobering experience. Â The picture you see is from the USS Arizona memorial. Â The Arizona still rests on the bottom of Pearl Harbor with over 1,000 of her sailors and marines still entombed within her hull. Â Oil from the hull still leaks out to this day (thatâ€™s what the picture showsâ€”the oil slick from underneath the Arizona Memorial).
This isnâ€™t intended to be a review of military tactical and strategic insights from the attack on Pearl Harbor. Â But from a performance consulting perspective, there are some critical insights. Continue reading “Performance Lessons from Pearl Harbor”