As the content (and garbage) on the web continues to proliferate, it’s sometimes hard to sort through the gold nuggets from the chaff (or the garbage). This is especially true in the performance arena. There is one particular site that has been up a while (“a while” in this case means since 1995). It’s the work of consultant Don Clark. Don has produced a true labor of love that everyone in the workplace learning and performance fields needs to be aware of. With a background in the Army and then Starbucks before he set off on his own, Don decided to create a site not to promote himself but really cover a wide range of ISD, training, OD, performance, management and programmed learning content. He’s got a variety of self-created templates, forms and manuals you can download on topics like ISD or task analysis. He provides a list of HRD names and why they matter, books that are important, timelines for particular topics, relevant quotes and more. But mostly the “more” is about tools and examples and content around how to do what it is that we do–more intelligently and effectively. And the site is clearly designed to share knowledge, not for self-promotion or profit. Frankly, I cannot think of a single person in the workplace learning and performance field who has been so prolific on their website in terms of content.
With some labeling the BP oil spill in the Gulf of Mexico as the worst environmental disaster the USA has ever experienced, it’s worth looking at what we know so far about efforts to deal with the spill for performance improvement lessons. As I look at what I’ve heard about this disaster, several critical lessons come to my mind.
- Ignore process at your own peril. There has been such an emphasis on “action” and “leadership” (both by private and public sector organizations) that we’ve seen lots of money, people and activity–but often at cross-purposes. Throwing money and resources at any problem is usually ineffective when there is no clear alignment around the process connecting all of the specific tasks.
- It’s a lot easier to prevent a problem than to fix a mistake. The Gulf Oil spill illustrates this point so well–far better and easier to prevent the rig blowout than to clean up tar balls from beaches and try to bathe birds. Continue reading