With some labeling the BP oil spill in the Gulf of Mexico as the worst environmental disaster the USA has ever experienced, it’s worth looking at what we know so far about efforts to deal with the spill for performance improvement lessons. As I look at what I’ve heard about this disaster, several critical lessons come to my mind.
- Ignore process at your own peril. There has been such an emphasis on “action” and “leadership” (both by private and public sector organizations) that we’ve seen lots of money, people and activity–but often at cross-purposes. Throwing money and resources at any problem is usually ineffective when there is no clear alignment around the process connecting all of the specific tasks.
- It’s a lot easier to prevent a problem than to fix a mistake. The Gulf Oil spill illustrates this point so well–far better and easier to prevent the rig blowout than to clean up tar balls from beaches and try to bathe birds. Continue reading